Hospitality Trainings For Hotels & Restaurants

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Front Office Training

Hospitality Mindset at the Reception.
In many hotels today, qualified professionals with experience from other reputable properties are missing. Staff often lack role models—internally or externally—who demonstrate what excellent service and true hospitality look like. The Front Office Training for Hospitality Mindset at the Reception addresses exactly this gap.

Hospitality Mindset & Service Excellence Training for Hotels, Restaurants & Front Desk Teams

Service Training

Hospitality Mindset & Service Excellence in the Restaurant and Hotel F&B.
With genuine hospitality and service excellence, your team will delight guests on a level that is rarely found today. At the same time, it prevents complaints and dissatisfaction, while boosting additional sales—upselling more aperitifs, digestifs, and coffee specialties. A perfect all-round training program.

Upselling Training Rezeption

Charming upselling that works—without pressure. In the Upselling at the Front Desk training, we raise awareness and, above all, train your team in warm, guest-focused upselling that benefits everyone. Receptionists never feel like they are forcing anything on the guest—recommendations are natural, authentic, and effective. Everyone wins: guests enjoy an enhanced stay and memorable guest experience, the hotel achieves greater profitability, and employees gain confidence and motivating success stories..

Upselling Training for Front Office / Reception and for Restaurant Teams / Hotel F&B

Upselling Training Restaurant

My personal favorite—because results come fast. Similar to the front desk program, the Restaurant Upselling Training creates added value for everyone involved. Guests enjoy a richer dining experience, staff feel more motivated as they can actively shape the evening, and the restaurant increases profitability through high-margin upsells such as aperitifs, digestifs, and coffee specialties. Upselling trainings deliver the fastest ROI—tangible improvements in guest satisfaction and revenue from day one.

Complaint Mangement Training for Front Desk Teams

Our seminar “Complaint Management at the Hotel Reception” empowers your front office team to handle guest complaints with professionalism and confidence. Instead of uncertainty, discounts, or empty phrases, your staff will learn to respond with empathy, composure, and solution-oriented strategies. Conflicts are turned into wow moments that impress guests, improve reviews, and strengthen your team for the long run.

Complaint Resolution Management Training for Front Desk & Restaurant Teams

Complaint Management Training for Restaurant Teams

Confident, warm, and yet firm when it matters most: complaints are part of everyday life in restaurants. In our “Complaint Management Training for Restaurants”, your team learns to react professionally, empathetically, and with a clear focus on solutions. Rather than relying on discounts or standard phrases, they create genuine wow moments that delight guests. The results: less stress in service, better guest reviews, higher satisfaction—and a team that handles every complaint with confidence and skill.

Leadership Development

Develop leadership skills - lead with confidence and clarity: In hospitality, many managers grow into their roles without targeted preparation. At the same time, expectations from employees, as well as the overall business environment, have changed dramatically. In our “Leadership Development for Hotels & Restaurants” seminar, your managers gain modern tools, practical methods, and clarity for their daily leadership challenges. The result: less stress, greater impact, motivated teams—and sustainable success for your hotel or restaurant.

Leadership Trainings für Hospitality Teams

Leadership DISC Training

DISC Training – Understand personalities - master communication: Whether as a leader, in sales, or in direct guest interaction: those who understand people communicate more effectively. Our “DISC Training for Hospitality & Gastronomy” shows how different personality types think and act—and how to adapt your own behavior to connect better. The outcome: clearer communication, fewer conflicts, stronger teamwork, and more persuasive conversations with guests and clients. A practical tool for leaders and employees alike.

Resilience Training for Hospitality & Leadership Teams

Resilience Training for Hotels & Restaurants

The demands in hotels are high: full occupancy, demanding guests, and ongoing staff shortages. Managers and employees alike quickly reach their limits. Our Resilience Training for Hospitality & Restaurants provides practical strategies to better cope with stress, lead with composure, and handle difficult situations with confidence. The result: greater inner strength, fewer absences, motivated teams—and a hotel that remains stable even in turbulent times.

Online & AI-Based Training

Flexible, modern, and AI-powered learning for hospitality.
Training that fits seamlessly into the daily routine: our AI-based online training for hotels & restaurants combines practical content with digital flexibility. Managers and employees learn in short, interactive modules exactly what they need for guest interaction, teamwork, or complaint management—available anytime, tailored, and sustainable. The result: efficient learning, measurable impact, and direct integration into the daily hotel and restaurant workflow..

Online & AI Based Training for Hotels & Resttaurants

E-Learning & Video Dreh

Onsite video shoots - training, quality assurance & e-learning in one:
With our in-house video productions for hotels & restaurants, you connect practical training on-site with long-term quality assurance. Scenes from your own property are professionally recorded, analyzed, and transformed into customized e-learning modules. This creates a unique training archive that supports your teams over the long term, makes service standards visible, and continuously improves quality.

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